Support

Questions, problems or ideas: send a message and we’ll reply by email.

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Prefer email? Write to inrange.support@gmail.com.

Common questions

Reminders aren’t appearing

Make sure notifications are allowed for INRange in Settings › Notifications, and that a dose time is set in the app. Medication reminders are delivered locally on your device. On Apple Watch, the watch schedules its own local reminders, so keep the Watch app installed.

Apple Watch isn’t syncing

Open the iPhone app once with the Watch nearby to let them sync. Changes you make on the Watch (logging a dose, editing today’s dose, entering an INR) sync back to the iPhone when they’re in range. The iPhone is the source of truth and will reconcile the data.

Backups & restoring your data

INRange keeps automatic local backups with a rolling history. To restore, use the CSV import in the app and choose your most recent backup. Your data is also part of your normal encrypted device backup.

Exporting for your clinic

You can generate a medical-grade PDF report or a CSV export from within the app and share it through the iOS share sheet.

Your privacy

INRange stores everything on your device and makes no network requests. See our Privacy Policy for details.

INRange is a personal tracking tool and does not provide medical advice or dosing recommendations. Always follow the guidance of your healthcare provider and anticoagulation clinic.